Answers

We understand the COVID-19 situation may create uncertainty or financial pressure for some of our customers and we want to reassure you that we’re here to help.
If you have any concerns regarding your ability to meet upcoming repayments please contact us early so we’re aware of your situation and can support you through it.
Our customer care team can be reached on 1800 810 950 (Monday to Friday 9am-5pm AEST/AEDT) or via email at care@medipay.com.au.

You must be:

• 18 years or more
• An Australian citizen or Permanent Resident
• Earning more than $25,000 before tax each year
• Not unemployed
• Have a current Driver Licence, Green Medicare card, or Australian passport
• Not bankrupt or in a debt agreement

The amount you can borrow for vet treatment is any amount from $2,001 to $10,000. The maximum you can borrow if you are aged 18-21 years is $5,000. Subject to suitability and your requirements and objectives.

To make it quick and easy you can only apply online. This will take between 5 and 10 minutes.

• Click here to apply.

You can select to make repayments fortnightly or monthly by direct debit.

All our pet payment plans are 36 months. However you have the flexibility to pay your payment plan off faster or at any time with no penalties.

The funds can be used to pay for vet treatment. We pay your vet directly on your behalf saving you the hassle.

When we pay your vet it will show as a payment on your account which you can login and see at any time.

Because we do the work behind the scenes for you. We generally don’t require your payslips or tax returns – unless self employed.

Keeping your information protected and secure is extremely important to us. For more information check out out our privacy policy.

As part of completing your application we ask you for the amount of your monthly living expenses (or your monthly household living expenses if you are married or in a de facto relationship). This information assists us to determine whether the MediPay Payment Plan is suitable for you as it is important to us that we don’t put you and your family in a hardship situation. To help you calculate what should be included in your monthly living expenses we have prepared a guide that you can download. This is a guide only. If you have any questions around what should be included you can always email us on customercare@medipay.com.au or call us on 1800 810 950 and speak to one of our friendly consultants.

The interest rates applicable to your payment plan will depend on our credit assessment of your application and range from 11.99% p.a. (comparison rate*: 13.51% p.a.) to 23.79% p.a. (comparison rate*: 25.13% p.a.) subject to change.

*Comparison rates are based on a $30,000 unsecured loan over 4 years.
WARNING: This comparison rate is true only for the examples given and may not include all fees and charges. Different terms, fees or other loan amounts might result in a different comparison rate.

Terms, conditions, fees and charges apply.

Loan approval fee	$140 one off – loan amounts under $3,000
	$295 one off – loan amounts from $3,000 to $4,999
	$395 one off – loan amounts from $5000 to $9,999
	$495 one off – loan amounts of $10,000

This amount is added to your loan amount so that you do not have to pay this upfront. The loan amount includes the loan approval fee.

Administration fee	$10 per month
Dishonour fee	$38 per dishonour
Disbursement fee	Nil
Early Repayment fee	Nil
Direct Debit fee	Nil

No. We believe you should have the flexibility to make one off payments at any time without incurring penalties. One off payments can be made by BPAY. If you wish to pay off your payment plan in full please email us and request a payout figure.

Yes, each applicant will need to complete and submit their details. We will assess this as a joint application and both of you will need to sign the agreements. Joint borrowers can only be partners or parents. In the case of parents children must be under the age of 25 years. In the case of your partner you must be married or in a de-facto relationship and reside at the same address.

Please let us know as soon as you think you will have a problem paying any of your future payments. We will try and work with you to get you back on track. We don’t have a penalty interest rate as we believe it is best to work together to get you over any hurdles you may encounter.

MediPay has been established with the sole focus of providing payment plans for cosmetic, medical and dental and veterinary procedures. We want to take the stress out of paying for your procedure so that you can focus your time and energy on getting you or your pet healthy. We have many years of experience in financial services and are here to provide you with our promise of a great experience in dealing with us.

We may need to contact your payroll department to verify your employment status. Don’t worry – we won’t disclose any personal information to them about you or the purpose of the loan.

Once you have submitted your application we will get back to you with a decision within 60 minutes. Subject to having all the required information and during NSW normal business hours. If conditionally approved we will still need to verify your income by requesting a copy of 90 days of your most recent bank statements. This is all done online within seconds with our trusted partner bankstatements.com.au.

Final approval is subject to MediPay’s lending criteria and supplying satisfactory supporting documents.

We are a responsible lender and we wish to ensure that you can afford your repayments. A copy of 90 days of your most recent bank statements assists us to verify this. This can be done with our trusted partner bankstatements.com.au. Rest assured it is not possible for anyone at MediPay to see or access your online banking password.

We cover most costs associated with vet treatment as long as your vet is appropriately qualified and properly registered to practice in Australia. All treatment carries risk, and the pet owner must research their vet, the procedure, and the suitability for their pet, and consider the risks and any complication that may arise. MediPay does not warrant or is not associated with the quality of any practice or vet, and the pet owner must undertake their own careful research.

Once you have been approved you have 90 days to tell us who to pay.

You can request a payment to be made at any time by logging into your account. Click on the link below for detailed instructions

How to make Payment Requests

Payment requests are processed same day if received before 12pm.

All payment requests received between the 27th December 2021 and the 7th Jan 2022 will be processed for payment week commencing 10th January 2022

If urgent payments are required please submit your payment request and send an email to customercare@medipay.com.au noting the urgency.

Download and complete the Direct Debit Request Form here ensuring you insert your loan account number and provide your correct BSB and bank account number.

If it is a joint bank account please ensure it is signed by all account holders. Once complete scan (or take a photo with your smartphone) and email the signed Form to us at customercare@medipay.com.au

Please allow a minimum of 5 days for us to process the change. We will email you to confirm the change has been made.